Mailing Address and General Contact
PatientLead Health LLC
63 Beach Street
Marblehead, MA 01945
USA
Phone: 1-617-798-0150
Manager: Carrie Schluter
Route Your Inquiry
Different inquiries reach the right person faster when they go to the right address. Please use the channel that matches your situation.
Support — packet questions, download issues, intake form help
priorauthpro-support@patientlead.health
For support requests, please include your order identifier or the email address you used at purchase. We respond to all support inquiries within seven business days.
Refund Requests
priorauthpro-refunds@patientlead.health
Include your order identifier and a brief description of the issue. Our refund policy is described in Section 8.4 of our Terms of Service. Requests submitted within 30 days of purchase are eligible for a full refund.
Privacy Requests — access, deletion, correction, opt-out
priorauthpro-privacy@patientlead.health
For requests under California's CPRA, the Colorado Privacy Act, the Virginia Consumer Data Protection Act, or any other applicable state privacy law, please include your name, the email address associated with your account or purchase, and a description of your request. We respond within 45 days. We may ask you to verify your identity before processing your request.
Legal Notices
All legal notices required or permitted under our Terms of Service, including notices of dispute, must be submitted in writing to:
PatientLead Health LLC
Attn: Legal — Carrie Schluter
63 Beach Street
Marblehead, MA 01945
USA
A legal notice sent to a general support email address does not satisfy the notice requirements under our Terms of Service. Written delivery to the address above is required for legal notices to be effective.
Press and Partnership Inquiries
priorauthpro-inquiries@patientlead.health
Attn: Press / Partnership
We are not able to advise you on the merits of your specific appeal, interpret your denial letter, or tell you whether your documentation is clinically or legally sufficient. PriorAuthPro is a structured documentation tool, not a legal or medical service, and our team cannot act as your advocate or representative.
If you need guidance on the substance of your appeal, your treating provider is the right starting point for clinical questions. For legal questions about your coverage rights or appeal options, a licensed attorney in your state can advise you.
We can help with questions about how the tool works, how to use your packet, and anything related to your purchase.
Response Times
We aim to respond to all inquiries within seven business days. During periods of high volume, response times may be longer. We do not offer phone support at this time.